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Cancellation & Refund Policy
Clear, fair rules for cancelling a project or subscription with TrueLink Technologies, and for getting your money back when we can’t deliver what you paid for.
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This Cancellation & Refund Policy explains how you can cancel services purchased from TrueLink Technologies, a brand of Truelink Group (a sole proprietorship registered in India) (“TrueLink,” “we,” “us,” or “our”), and when you are entitled to a refund. It forms part of our Terms & Conditions.
If your signed proposal, statement of work, or order form (your “Project Agreement”) sets out different cancellation or refund terms, the Project Agreement applies to that project.
01Overview
TrueLink provides digital services, including website design and development, search engine optimization (SEO), digital marketing, and website maintenance. We do not sell or ship physical products. Because our work is a service performed over time, refunds are based on how much of the service has been delivered.
Fair to you
You pay only for work that has been done. Prepaid fees for work we have not started are refunded.
Simple to cancel
Cancelling is as easy as signing up. One email is all it takes, with no penalty for subscriptions.
02How to Cancel
To cancel a project or subscription, email info@truelinktechnologies.com with the subject line “Cancellation Request,” or call us at +1 312-736-7125. Please include your name, company, and the service you want to cancel. If your account has a cancellation option, you can use that instead.
We will confirm your cancellation in writing within 2 business days. The cancellation takes effect on the date we receive your request.
03Cancelling a One-Time Project
Before work begins
If you cancel before we start work, we will refund everything you paid, less any non-refundable third-party costs already incurred on your behalf (see Section 7).
After work begins
If you cancel after work has started, you pay only for work completed up to the cancellation date, based on completed milestones or the time spent. We refund any prepaid amount above that.
On cancellation, we will hand over all completed work you have paid for, in its current state.
04Subscriptions & Retainers
Monthly or annual services, such as website maintenance, hosting management, SEO, and marketing retainers, renew automatically until you cancel.
- Cancel any time, with no cancellation fee, using any method in Section 2.
- When it takes effect: your cancellation stops all future charges. The service continues until the end of the billing period you have already paid for.
- Partial periods: we do not refund the unused part of the current billing period, except where required by law or where we did not provide the service during that period.
- Annual plans: we will send you a reminder before each annual renewal, so you have time to cancel if you wish.
- Price changes: we will tell you about any price change in advance, and you can cancel before it applies.
05If We Cancel or Cannot Deliver
If we cancel a project, or we are unable to provide a service you have paid for, you are entitled to a full refund of the amount paid for any part of the service we did not deliver. We will also hand over any completed work you have paid for.
06Quality Issues & Revisions
We want you to be happy with the work. Each project includes the number of revision rounds stated in your Project Agreement.
- Report problems within 30 days of delivery if a deliverable has defects or does not match the agreed scope.
- We will fix it first: we will correct defects and scope gaps at no extra cost.
- If we cannot fix it: if we are unable to make the deliverable meet the agreed scope within a reasonable time, we will refund the fees paid for that deliverable, in full or in part.
Requests for new features, design changes after approval, or work outside the agreed scope are treated as new work, not defects.
07What Is & Isn’t Refundable
✓Refundable
- Prepaid fees for work not yet started
- Any part of a service we cancel or cannot deliver
- Deliverables we cannot correct to meet the agreed scope
- Duplicate or incorrect charges
✕Not refundable
- Work already completed or approved by you
- The current billing period of a subscription, once started
- Third-party costs paid on your behalf, such as domain names, hosting, premium themes and plugins, software licenses, stock images, and advertising spend paid to platforms like Google or Meta
- Dissatisfaction based only on rankings, traffic, or sales results, which we do not guarantee
Third-party costs follow the refund policy of the third party. Where that party offers a refund, we will help you request it.
08How to Request a Refund
Email us within 30 days
Send your request to info@truelinktechnologies.com with the subject line “Refund Request,” within 30 days of the charge or of the date the service was due, unless your Project Agreement gives a different period.
Tell us what happened
Include your name, invoice number, the service involved, and the reason for your request.
We review it
We will review your request and reply with our decision within 5 business days. If we need more information, we will ask.
You get your money back
If your refund is approved, we process it as described in Section 9.
09Refund Processing
- Approved refunds are issued to your original payment method within 10 business days of approval.
- Depending on your bank or card issuer, it may take another 5 to 10 business days for the refund to appear on your statement.
- Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences or fees charged by your bank.
- If the original payment method is no longer available, we will work with you to send the refund another way.
10Chargebacks & Your Legal Rights
If you have a problem with a charge, please contact us first. Most issues can be resolved quickly, and a chargeback can take your bank much longer to process. You still keep any right you have to dispute a charge with your bank or card issuer.
Nothing in this Policy limits any rights you have under applicable consumer protection laws in the United States, India, or where you live.
11Contact Us
For cancellations, refund requests, or questions about this Policy, please contact us:
Mon–Fri, 9 AM – 11 PM
Need to cancel or request a refund?
Send us a quick email. We confirm cancellations within 2 business days and reply to refund requests within 5.