Terms & Conditions

01Acceptance of These Terms

By accessing the Site, creating an account, signing a proposal, or paying for a Service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Services.

02Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our Services or in the law. When we do, we will post the updated Terms on this page and change the “Last updated” date. If a change is material, we will give you reasonable advance notice, such as by email or a notice on the Site, before it takes effect.

Changes apply only from their effective date and do not apply to disputes that arose before that date. If you continue to use the Services after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Services, and you may cancel any subscription as described in Section 6.

03Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding contract to use the Services.
• You agree to provide true, accurate, current, and complete information, and to keep it up to date.
• You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at info@truelinktechnologies.com if you suspect unauthorized use.

04Our Services & Project Agreements

The scope, deliverables, timeline, and price of each project are set out in a written proposal, statement of work, order form, or invoice that you accept (a “Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement controls for that project.

• Changes in scope: work that is outside the agreed scope requires a written change request and may involve additional fees and time.
• Timelines: we will make reasonable efforts to meet agreed timelines. Delays caused by late feedback, content, approvals, or access from you may move the schedule.
• Approvals: once you approve a deliverable in writing (including by email), further changes to it are treated as new work.

05Fees, Payment & Taxes

• You agree to pay all fees stated in your Project Agreement or on the Site, in U.S. dollars unless another currency is stated.
• Invoices are due by the date shown on the invoice. We may pause work on any project while an invoice is overdue.
• Fees do not include taxes. You are responsible for any applicable sales, use, goods and services (GST), or similar taxes, other than taxes on our income.
• Payments are processed by third-party payment processors. By providing a payment method, you authorize us and our processor to charge it for the amounts you agree to.
• If you believe a charge is wrong, please contact us within 30 days of the charge so we can resolve it before you start a chargeback with your bank.

06Subscriptions & Automatic Renewal

Some Services, such as website maintenance, hosting, SEO, or marketing retainers, are billed on a recurring basis. Before you buy a recurring Service, we will clearly tell you the price, the billing frequency, that it renews automatically until cancelled, and how to cancel, and we will ask for your express consent. We will send you a confirmation that includes this information.

07Cancellations & Refunds

• If we cannot provide a Service you have paid for, you are entitled to a refund of the amount paid for the part of the Service we did not deliver.
• How to request: email us within the time stated in your Project Agreement or, if none is stated, within 30 days of the date the Service was due.
• Work already done: fees for work already performed or approved are not refundable, except where required by law or stated in your Project Agreement.
• Processing: approved refunds are issued to your original payment method, usually within 10 business days of approval. Your bank may take longer to show the credit.

Nothing in this Section limits any refund rights you have under applicable consumer protection law.

08Your Responsibilities & Content

To deliver the Services, we rely on you to:

• Provide content, feedback, approvals, and account access on time.
• Have all rights, licenses, and permissions needed for any text, images, logos, data, or other materials you give us (“Client Content”), and confirm that using them does not infringe anyone’s rights or break any law.
• Make sure the claims in your own content and advertising are truthful and comply with the law, including Federal Trade Commission (FTC) rules on advertising and endorsements.
• Keep your own backups of your website and data, unless backups are included in your Project Agreement.

You keep ownership of your Client Content. You give us a limited license to use it only to provide the Services to you.

09Intellectual Property

Unless you tell us otherwise in writing, we may show your completed project and name in our portfolio and marketing materials.

10Acceptable Use

You agree not to use the Services to:

• Break any applicable law in the United States, India, or where you are located
• Infringe anyone’s intellectual property, privacy, or other rights
• Promote fraud, deceptive practices, or false or misleading advertising
• Upload or distribute malware, spam, or harmful code
• Attempt to gain unauthorized access to, interfere with, or disrupt the Site, our systems, or other users
• Scrape, copy, or reverse engineer the Site, except as permitted by law
• Publish content that is unlawful, defamatory, obscene, hateful, or harassing

We may refuse or stop work on any project that we reasonably believe breaks this Section.

11Third-Party Services & Links

The Services may rely on, or link to, third-party products and services, such as hosting providers, domain registrars, payment processors, advertising platforms, and WordPress plugins. Those third parties have their own terms and privacy policies, which govern your use of them. We are not responsible for third-party products, services, websites, outages, or policy changes, including changes to search engine or advertising platform algorithms and rules.

12No Guarantee of Results

13Disclaimer of Warranties

We will perform the Services with reasonable skill and care, consistent with generally accepted industry standards. Apart from that commitment and anything expressly stated in your Project Agreement:

Some jurisdictions do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

14Limitation of Liability

These limits do not apply to liability that cannot be limited by law, such as liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

15Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless TrueLink and its directors, employees, and contractors from any third-party claims, losses, and reasonable legal fees arising from (a) your Client Content, (b) your breach of these Terms, or (c) your violation of any law or third-party right. We will notify you promptly of any such claim and cooperate reasonably with your defense.

16Termination

• You may stop using the Site at any time, and you may end a project or subscription as set out in your Project Agreement or Section 6.
• We may suspend or end your access to the Services if you seriously or repeatedly breach these Terms, fail to pay overdue invoices after notice, or if the law requires us to.
• When a project ends, you must pay for work performed up to the end date, and we will hand over completed and paid-for deliverables.
• Sections that by their nature should continue, including those on fees, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, survive termination.

17Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, civil unrest, government action, labor disputes, internet or power outages, or failures of third-party hosting or platforms. The affected party will notify the other promptly and resume performance as soon as reasonably possible.

18Governing Law & Disputes

Informal resolution first: before filing any claim, please email us at info@truelinktechnologies.com with a description of the dispute. We will try in good faith to resolve it within 30 days. Either party may still bring an individual claim in small claims court where it qualifies.

Nothing in this Section takes away any rights you have under the consumer protection laws of the place where you live that cannot be waived by contract.

19Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe that material on the Site infringes your copyright, please send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at info@truelinktechnologies.com. Your notice must include:

• Your physical or electronic signature
• A description of the copyrighted work you believe was infringed
• The location of the material on the Site (such as the URL)
• Your name, address, phone number, and email address
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner

20Electronic Communications & Signatures

You agree that we may send you notices, invoices, and other communications electronically, by email or through the Site, and that these meet any legal requirement for written communication. You also agree that accepting a proposal or these Terms electronically, such as by clicking, signing online, or replying by email, is as binding as a handwritten signature, in line with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and India’s Information Technology Act, 2000.

21General Terms

• Entire agreement: these Terms, the Privacy Policy, and any Project Agreement are the entire agreement between you and us about the Services.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be enforced to the maximum extent allowed.
• No waiver: if we do not enforce a right, we have not waived it.
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets.
• Independent contractors: we work with you as an independent contractor. These Terms do not create a partnership, joint venture, or employment relationship.
• Notices: we will send notices to the email address you give us. You may send notices to info@truelinktechnologies.com.

22Notice to California Users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23SocialFlow Service Terms

• What SocialFlow does. AI prepares social media posts for your business. You approve them, and SocialFlow publishes approved posts to the accounts you connect.
• Your approval. Nothing is published without your approval, unless you turn on the auto-approve setting. With auto-approve on, posts not reviewed within the time you choose are published automatically. You can change this setting at any time.
• Your accounts and content. You must own or be authorised to manage every account you connect. You remain responsible for what is published on your accounts, including approved AI-drafted content. You own your content, and you give us a licence to use it only to provide SocialFlow.
• Platform rules. Each social platform has its own terms. You agree to follow them. We may pause publishing to a platform if a post or account would break that platform’s rules, or if the platform changes or withdraws access.
• No guaranteed results. We do not guarantee reach, followers, leads or sales.
• Fees. SocialFlow is billed as a one-time setup fee plus a monthly fee, as quoted. You can cancel at the end of any billing month. On cancellation we disconnect your accounts and delete your data as described in our Privacy Policy.
• Availability. We aim for reliable publishing. Platforms sometimes reject or delay posts. When that happens we retry and notify you, and we are not liable for a platform’s outages or decisions.

24Contact Us

If you have any questions or concerns about these Terms, please contact us: